- Orders can not be changed, altered, modified, or cancelled by you after checkout is complete- only BHS can alter or cancel orders. If you have a requested alteration to an order, you must notify us within 2 hours of order completion. Please email:( …. ) for notice of changes.
- Only one coupon code per order is accepted. Some coupons codes may not be valid on all products on an order. Coupon codes will automatically apply when entered successfully.
- If you have questions regarding our items prior to placing you order, or are having technical issues with ordering, please email us at: (……)
- Please read the product information carefully. Many products are flammable and not able to be shipped overseas, as they go via Air freight shipping. All flammable products are noted on each individual item page. If you order a flammable product and it is stopped by customs and returned or destroyed- we are not liable for replacing those products. Order at your own risk.
- DHL or UPS international orders CANNOT be shipped to a PO Box. If you choose to ship to a PO Box, we will use USPS Priority Mail International for shipping and may slow down your shipping times to reach you.
- ALL orders with hair systems are shipped with Signature Confirmation for Delivery.
BHS IS NOT RESPONSIBLE FOR
- Delays from any shipping carriers.
- International Duties or customs charges.
- Products that are lost or damaged in transit. The shipping carrier will be responsible once we ship packages.
- Products marked delivered by the shipping carrier. You will need to contact the applicable shipping carrier to obtain information about your package.
- If there is a problem with your tracking number or package delivery, please contact the carrier prior to contacting us.
- When your order is shipped, you receive an automated email from the system. If you fail to receive this email or text, please contact us to resend the email to you. When you place your order, please check for any typos on your order as input from you. Failure to do so will result in failure of communications from BHS and the ordering system.
- ALL of our orders include tracking with delivery confirmation. If your tracking number confirms that your order has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate the issue. We cannot be held accountable for packages where tracking information states the order has been delivered to your order address.
CARRIER CONTACT NUMBERS
- USPS: 1-800-275-8777
- USPS INTERNATIONAL: 1-800-222-1811
- UPS: 1-800-742-5877
- DHL EXPRESS: 1-800-225-5345
- We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 1-10 business days to process your order and we can not be held liable for carrier guarantees. If the item is not delivered in time, please contact the carrier directly. We will NOT refund additional shipping charges if the carrier fails to meet its shipping times.
WRONG ADDRESS DISCLAIMER
- It is the responsibility of the buyer to make sure he/ she enters the shipping address correctly and follows the steps to acquire the package (I.E. Signature delivery, holds at Post Office, or UPS Stores.) If a package is shipped back to us as “Undeliverable”, “Invalid Address,” Return to Sender,” “Attempted-Not Known,” or any other reason at no fault of our own, we will bill you to reship your package. We do our best to speed up processing and shipping times, hence there is a very small window of time to change, cancel, or alter an order. If you need to make changes to your order, please do so IMMEDIATELY by emailing: BHS or calling us. We will do our best to make your requested change, but can not guarantee that we will be able to do so.
IMPORTANT NOTICE TO ALL CUSTOMERS OUTSIDE OF THE USA
- We cannot guarantee that you will or will not be charged any customs duties or taxes. You are responsible for all customs duties, taxes, and fees charged by your government. Please contact your countries’ customs office for respective rates and charges on packages coming from outside your country. International customers outside of the United States are responsible for ALL import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be and we recommend that you contact your country’s customs office or tax agent for respective rates and fees on packages coming into your country. BHS also does not cover or refund any applicable currency conversion fees from your bank.
- Please read the product information carefully. Many products are flammable and not able to be shipped overseas, as they go via Air freight shipping. All flammable products are noted on each individual item page. If you order a flammable product and it is stopped by customs and returned or destroyed- we are not liable for replacing those products. Order at your own risk.